Terms and Conditions

Introduction and License

True Fortune is operated under a license issued by the Curacao Gaming Authority. Our services include the provision of online pokies and real-money gambling options to eligible players in Australia and other permitted jurisdictions. By accessing and using our website, you agree to comply with these Terms and Conditions.

Eligibility

Players must be at least 18 years of age to register an account and participate in real-money gambling. True Fortune reserves the right to verify the age and identity of players to ensure compliance with this requirement. Users from jurisdictions where online gambling is prohibited are strictly forbidden from accessing our services.

Account Rules

Each player is allowed to maintain only one account with True Fortune. Account registration requires a mandatory Know Your Customer (KYC) verification process to confirm identity and age. Players are responsible for maintaining the confidentiality and security of their account information and must notify the support team immediately of any unauthorized use. Any misuse of accounts may result in account suspension or closure.

Deposits and Withdrawals

Deposits can be made using various payment methods available on the platform. All transactions are subject to verification to comply with Anti-Money Laundering (AML) regulations. Withdrawal requests will be processed within a specified timeframe, but players should expect potential delays due to verification requirements. Players must ensure their accounts are verified to facilitate timely withdrawals.

Prohibited Activities

True Fortune maintains a strict policy against cheating, fraud, and any form of bonus abuse. The use of automated bots, exploitation of system errors, or any unauthorized manipulation of gameplay is strictly prohibited. Engaging in such activities will result in immediate account suspension and possible legal action.

Limitation of Liability and Termination

True Fortune reserves the right to suspend, restrict, or permanently close any account that is found to be in violation of these Terms and Conditions, applicable regulatory requirements, or involved in suspicious activity. Players who violate these rules may lose access to their accounts and any remaining balances.

Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by True Fortune are subject to specific terms and conditions, which will be outlined at the time of the offer. Players must adhere to the requirements associated with each bonus, including wagering requirements and eligibility criteria. Failure to comply with these conditions may result in the forfeiture of bonuses and any associated winnings.

Fair Play and Game Integrity Rules

True Fortune is committed to ensuring fair play and the integrity of all games. We employ random number generator (RNG) technology to ensure that all outcomes are fair and unbiased. Players are encouraged to familiarize themselves with the rules and mechanics of each game to enhance their gaming experience.

Fraud Prevention and Security Monitoring

True Fortune employs advanced security measures and monitoring systems to prevent fraud and ensure the safety of player information. All financial transactions are encrypted and processed through secure channels. Players are encouraged to use strong passwords and enable two-factor authentication where available.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players should first contact the support team for assistance. If the issue cannot be resolved through direct communication, players may escalate their complaint to the appropriate regulatory authority or an independent dispute resolution service. True Fortune is committed to addressing player concerns promptly and fairly.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

True Fortune promotes responsible gambling and provides players with various tools to manage their gaming activities. Players can set deposit limits, take breaks, and self-exclude from the platform if necessary. We encourage players to gamble responsibly and seek help if they feel that their gambling behavior is becoming problematic.

By using True Fortune’s services, players confirm that they have read, understood, and agree to comply with these Terms and Conditions. True Fortune reserves the right to update these terms and conditions at any time, and players are encouraged to review them regularly.